Refund Policy

Last updated: 26/08/2026

30-day money-back guarantee

We want you to be happy with Emthree. If you are not satisfied with a Supporter contribution you made to us, you can request a full refund within 30 days of your order date.

How to request a refund

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles all refunds.

To request a refund, either:

1. Visit paddle.net and enter the email address you used at checkout, or the order number from your receipt email; or
2. Message us through our contact form and we will pass the request to Paddle on your behalf.

Refunds are returned to the original payment method. Processing times depend on your bank or card issuer and are typically 5–10 business days after approval.

One-off payments only

Emthree does not sell subscriptions. Every Supporter contribution is a single, one-off payment — there is nothing to cancel, and no recurring or renewal charge will ever be taken. If you see a charge you did not expect, contact us and we will investigate and refund it.

Requests outside the 30-day window

We still review requests made after 30 days, and consider them case by case — for example duplicate charges, accidental purchases, or a technical fault that prevented you from using what you paid for. We are not obliged to grant these, but we do look at each one fairly.

Your statutory rights

Nothing in this policy affects your statutory consumer rights, including any right of withdrawal available to you under UK or EU consumer law. For the full commercial terms of your purchase, see Paddle's Buyer Terms and Refund Policy.

Contact

DBR Ltd. — reach us through our contact form.